Press Releases

Statement Following Hurricane Irma

HERE'S A CURRENT LOOK AT PROVIDENCIALES FROM SEPTEMBER 26:

 


STATEMENT FROM GRACE BAY RESORTS - SEPTEMBER 26, 5:30 PM:

After a challenging few weeks, we have a bit of good news to share: the Grace Bay area fared well in Hurricane Maria, our team is safe, and our reopening preparations remain on schedule with Grace Bay Club welcoming guests on September 30 and West Bay Club on October 1.

While Providenciales’ location on the far west end of the Turks & Caicos Islands archipelago provided a large buffer between us and the eye of Hurricane Maria, our prayers are with family and friends on our sister Islands located to the east—particularly Grand Turk—that unfortunately experienced greater impact from Hurricane Irma and Hurricane Maria. Both the public and private sector in partnership have given full support to clean up and recovery efforts on both Providenciales and our sister islands. Our hearts also go out to fellow Caribbean islands who are now in the early stages of recovering from these devastating hurricanes.

The entire Grace Bay Resorts team is grateful for the many caring notes and encouragement we have received - it means the world to our team! Grace Bay Resorts has been hard at work assisting our team members impacted by hurricane damage, providing housing assistance and other critical services. We continue to accept donations on behalf of those team members, and we thank those who have already contributed. Please visit the following link for information: https://gracebayresorts.com/press-release/statement-following-hurricane-irma.

We will continue to provide updates on operations throughout Grace Bay Resorts and the islands, here: https://gracebayresorts.com/press-release/statement-following-hurricane-irma. We would also like to share the following joint statement from the Turks & Caicos Islands Ministry of Tourism and Turks & Caicos Islands Tourist Board regarding Hurricane Maria:

The Turks and Caicos has done a full assessment of our islands and communities and are pleased to report that there has been no lasting damage in the wake of Hurricane Maria's passage. Electricity, water and communication is intact and businesses are up and running. All flights in and out of Providenciales, South Caicos and Grand Turk have resumed normal operations as of Saturday morning, our hoteliers and destination partners are working at full speed and continuing their preparations to re-open, and our beaches and beautiful islands stand strong and ready to welcome guests.

 


STATEMENT FROM GRACE BAY RESORTS – SEPTEMBER 15, 11:30 AM:

Following our initial update on Hurricane Irma, we have reopened our reservations offices, and begun reaching out to guests with stays impacted by our resort closures. Water service is restored across most of the island, electricity has been restored to more than half, and cleanup is progressing well. We are happy to confirm that Grace Bay Club is now scheduled to reopen on September 30—one day earlier than previously announced—and West Bay Club remains scheduled to reopen October 1.

In our initial update we expressed concern for some of our employees who have been badly affected by the storm and whose homes have been destroyed or seriously damaged. Countless individuals have written offering support and concern, and many have also inquired about making a donation in support of affected employees. In response, we have started a fund at the following link: https://www.gofundme.com/hurricane-irma-gbr-employee-relief.

The fund will be used to help rebuild and repair the homes of our team, and to provide for their families' basic needs. Grace Bay Resorts has already stepped in to provide temporary housing for those most affected, and we have made significant progress in providing longer-term housing solutions for those team members without homes. We are #TCIStrong, and our entire community continues to work tirelessly to restore and rebuild the Turks & Caicos Islands to be better than ever. #TCIRebuiltEvenStronger

We will continue to provide updates on operations throughout Grace Bay Resorts and the islands.  In the meantime, our thoughts and prayers remain with our neighbors who have been impacted by this terrible storm. Additional updates can be found here: https://gracebayresorts.com/press-release/statement-following-hurricane-irma

 


STATEMENT FROM GRACE BAY RESORTS – SEPTEMBER 10, 2017, 3:30PM:

Hurricane Irma has now passed through the Turks & Caicos Islands, and it is with tremendous relief that we report that all of our staff and guests have safely weathered the storm without injury. West Bay Club, Grace Bay Club and our Private Villa Collection homes fared well in the storm and initial assessments show them to be structurally intact. However, all our properties will remain closed through September 30 to allow time to complete necessary cleanup and repairs. This date is subject to change as the Islands' infrastructure is assessed

We hope to reopen critical office functions as soon as possible. At that time, we will begin contacting all guests and travel professionals booked to arrive over the period of closure to reschedule their stays. Upon receiving our final damage assessment, we will contact any other guests whose stays may be impacted. We thank all our guests and partners for their patience during this challenging time. 

Unfortunately, there is some flooding and damage throughout the Islands, and we are deeply saddened to report that some members of our team have lost their homes. The Turks & Caicos Department of Disaster Management and Emergencies (DDME) is still completing a damage assessment, and we will know the storm’s greater impact through the islands in the next few days.

Grace Bay Resorts, through the Grace Bay Resorts Community Foundation, is committed to supporting those affected by Hurricane Irma in our community. 

We will continue to provide updates on operations throughout Grace Bay Resorts and the islands overall as additional information becomes available.  In the meantime, our thoughts and prayers remain with our neighbors who have already been impacted as well as those still in the path of the storm.

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