STATEMENT FROM GRACE BAY RESORTS – SEPTEMBER 15, 11:30 AM:
Following our initial update on Hurricane Irma, we have reopened our reservations offices, and begun reaching out to guests with stays impacted by our resort closures. Water service is restored across most of the island, electricity has been restored to more than half, and cleanup is progressing well. We are happy to confirm that Grace Bay Club is now scheduled to reopen on September 30—one day earlier than previously announced—and West Bay Club remains scheduled to reopen October 1.
In our initial update we expressed concern for some of our employees who have been badly affected by the storm and whose homes have been destroyed or seriously damaged. Countless individuals have written offering support and concern, and many have also inquired about making a donation in support of affected employees. In response, we have started a fund at the following link: https://www.gofundme.com/hurricane-irma-gbr-employee-relief.
The fund will be used to help rebuild and repair the homes of our team, and to provide for their families' basic needs. Grace Bay Resorts has already stepped in to provide temporary housing for those most affected, and we have made significant progress in providing longer-term housing solutions for those team members without homes. We are #TCIStrong, and our entire community continues to work tirelessly to restore and rebuild the Turks & Caicos Islands to be better than ever. #TCIRebuiltEvenStronger
We will continue to provide updates on operations throughout Grace Bay Resorts and the islands. In the meantime, our thoughts and prayers remain with our neighbors who have been impacted by this terrible storm. Additional updates can be found here: https://gracebayresorts.com/press-release/statement-following-hurricane-irma
Hurricane Irma has now passed through the Turks & Caicos Islands, and it is with tremendous relief that we report that all of our staff and guests have safely weathered the storm without injury. West Bay Club, Grace Bay Club and our Private Villa Collection homes fared well in the storm and initial assessments show them to be structurally intact. However, all our properties will remain closed through September 30 to allow time to complete necessary cleanup and repairs. This date is subject to change as the Islands' infrastructure is assessed
We hope to reopen critical office functions as soon as possible. At that time, we will begin contacting all guests and travel professionals booked to arrive over the period of closure to reschedule their stays. Upon receiving our final damage assessment, we will contact any other guests whose stays may be impacted. We thank all our guests and partners for their patience during this challenging time.
Unfortunately, there is some flooding and damage throughout the Islands, and we are deeply saddened to report that some members of our team have lost their homes. The Turks & Caicos Department of Disaster Management and Emergencies (DDME) is still completing a damage assessment, and we will know the storm’s greater impact through the islands in the next few days.
Grace Bay Resorts, through the Grace Bay Resorts Community Foundation, is committed to supporting those affected by Hurricane Irma in our community.
We will continue to provide updates on operations throughout Grace Bay Resorts and the islands overall as additional information becomes available. In the meantime, our thoughts and prayers remain with our neighbors who have already been impacted as well as those still in the path of the storm. All media inquiries should be directed to [email protected].